1.About our privacy policy

Rustam Climbing cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Rustam CLimbing. The effective date for the validity of these conditions is 16/11/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact us via info@rustamclimbing.com.

2.About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is available.

Web store software

Our web store has been developed with WooCommerce software, we have opted for https://sprinthost.ru/ (Sprinthost ) hosting for our web hosting. Personal data that you make available to us for the purposes of our services is shared with this party. Sprinthost hosting has access to your data to offer us (technical) support, they will never use your data for any other purpose. Sprinthost hosting is required to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Email and mailing lists

For our regular business e-mail traffic, we use the services of Sprinthost hosting. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Sprinthost hosting has no access to our inbox and we treat all our e-mail traffic confidentially.

Payment

We use the Mollie platform to handle (part of) the payments in our web store. Mollie processes your name, address and place of residence information and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymous) data with third parties in that context. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data any longer than is permitted by law.

Shipping and logistics

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to perform the deliveries. It is therefore necessary that we share your name, address and city details with DHL. DHL use this information only for the performance of the agreement. In the event that DHL engages subcontractors, they will also make your data available to these parties.

3.Purpose of data processing

General purpose of the processing

We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date – unlike at your request – we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In some cases Rustam Climbing can be held to share your information in connection with tax or criminal investigation by the government on the basis of a legal obligation. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a forget request. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

4.Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you of this by e-mail.

5.Contact details

Rustam Climbing
Rijnstraat 35A
5626AM Eindhoven
Netherlands
info@rustamclimbing.com